Privacy Policy for Tirii App

Last Updated: January 1, 2026

Tirii App (the “App”), e-Rikshaw Prank App, and Battery Management services provided through tirri.online (collectively, the “Services”) are operated by Tirri Technologies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. Please read this policy carefully. By using the Services, you consent to the practices described herein.

1. Information We Collect

We collect information to provide and improve our Services. This includes:

• Personal Information: When you register or contact us, we may collect your name, email address (e.g., [email protected]), phone number, and account credentials.
• Device and Usage Data: We automatically collect device identifiers, IP address, operating system, app usage statistics, and crash logs to optimize performance.
• Battery and Vehicle Data: For the Battery Management feature, we collect real-time data from your e-rickshaw’s Battery Management System (BMS), including State of Charge (SOC), State of Health (SOH), voltage, current, temperature, and diagnostic alerts. This data is transmitted via Bluetooth or 4G to enable monitoring and analytics.
• Location Data: With your permission, we collect precise GPS location to enable fleet tracking, route optimization, and theft prevention. Location data is not collected without your explicit consent.
• Cookies and Similar Technologies: We use cookies, web beacons, and local storage to enhance user experience, remember preferences, and analyze trends. You can control cookies through your browser settings.

2. How We Use Your Information

We use the collected data for the following purposes:

• To provide, maintain, and improve the Tirii App, e-Rikshaw Prank App, and Battery Management services.
• To monitor battery health, predict failures using AI-powered diagnostics, and send alerts for overcharging, deep discharge, or overheating.
• To enable fleet management features such as real-time tracking, range estimation, and operational cost reduction.
• To communicate with you about updates, support, and promotional offers (with your consent).
• To comply with Indian safety standards (e.g., AIS-156) and legal obligations.
• To analyze usage patterns and improve our software for the South Asian electric three-wheeler market.

3. Sharing Your Information

We do not sell your personal information. We may share data in the following circumstances:

• Service Providers: With third-party vendors who assist in cloud hosting, analytics, customer support, and IoT connectivity (e.g., Bluetooth/4G module providers). These parties are bound by confidentiality agreements.
• Legal Compliance: When required by law, court order, or government regulation, including to protect our rights or the safety of users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Aggregated Data: We may share anonymized, non-personal data for research, industry benchmarking, or marketing.

4. Data Security

We implement industry-standard security measures, including encryption (SSL/TLS), access controls, and regular security audits, to protect your data from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information and battery data for as long as your account is active or as needed to provide the Services. After account closure, we may retain anonymized data for analytics and legal compliance for up to 3 years. You may request deletion of your data by contacting us.

6. Your Rights and Choices

Depending on your jurisdiction, you have the following rights:

• Access and Portability: Request a copy of your personal data in a structured format.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to legal exceptions.
• Opt-Out: Withdraw consent for location tracking or marketing communications at any time.
• Cookie Preferences: Manage cookies via your browser or device settings.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If we become aware of such collection, we will delete the information promptly.

8. International Data Transfers

Your data may be processed in servers located in India or other countries where our service providers operate. We ensure appropriate safeguards, such as standard contractual clauses, to protect your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the App or email. Your continued use after changes constitutes acceptance.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]
Address: Tirri Technologies, [Insert Address], India